The Director General of the National Social Security and Insurance Trust (NASSIT), Mohamed Fuaad Daboh, on Monday 4th October 2021, launched the Customer Service Week celebrations at the Trust’s West Sub Office, 63, Wilkinson Road in Freetown with the theme ” Our Customers, Our Pride”.
Delivering his Keynote address, the Director General described the NASSIT scheme as a statutory Public Trust charged with the responsibility of administering Sierra Leone’s National Pension Scheme. He said the framers of the Scheme were determined to provide meaningful retirement for employees, and service the financial loss of their dependants at the onset of the contingency of death.
Speaking on the successes of his administration, the Director-General stated that as a customer-oriented institution, his management had redirected the focus of the Trust to the core operations and payment of benefits, and as a result the following, among others, had been achieved – the establishment of an effective pigeon-hole system to monitor benefit claims processing; the introduction of the Customer Birthday Wish Programme which recognizes customers on their birthdays; the introduction of PROJECT 54+ with the primary mandate of interfacing with customers from both the public and private sectors in order to ensure that their data is up-to-date before they apply for their retirement benefits; the telephone hotlines for customers which are available via both Orange and Africell networks; and visibility on all media platforms, such as WhatsApp, Facebook, Twitter, YouTube, Instagram, thereby enabling customers to easily and conveniently access services in the comfort of their homes.
Mr. Daboh said he was gratified that the Customer Service Week was geared towards recognizing the tremendous efforts of staff to serve the customers on a daily basis. He went on to say that the occasion was also meant to let customers know that NASSIT “stands tall in-service delivery”. “NASSIT continues to be a centre of excellency in all its operations”, he affirmed.
Speaking on the purpose of the event, the Head of Customer Service, Madam Princess Hawa Minah, lauded the Director General for his determined effort to change the trajectory at the institution.
According to Madam Minah, “the Customer Service Week is an internationally acclaimed celebration observed every October with the objective of recognising the importance of the Customers and front-line staff to the overall success of any organization”, adding that the goal of the celebration was not only to boost the morale of frontline staff and to reward them for their selfless service to the organization but alsoto serve as a platform whereby institutions could interface with their esteemed members.
She called on her colleagues to remain committed to their duties and be vigilant in the provision of quality service for the members.
Concluding, the Customer Service head intimated her audience that the Trust had outlined the following activities among others to celebrate the Service Week:
· Donation to St Mary’s Fatima Interim Care Centre
· Donation to Hope Academy for Girls
· Customer Service Validation Jamboree and Chocolate Day -as an interactive session between staff and customers.
NASSIT, We Care